Editor’s Pick

Some of the best at Customer Service Weekly. Discover the best and brightest content. See for yourself why Customer Experience and Service Professionals engage with Customer Service Weekly to Ignite CX Celebration All Year.

Best Black Friday Idea – Give Customer Service a Day Off

What is the best Black Friday idea? Give Customer Service representatives a day off. Don't play the game. That's how you win Black Friday in 2020. Black Friday is an event for almost every customer-dependent

Delivering Excellent Customer Experiences During Black Friday 2020

Delivering Excellent Customer Experiences During Black Friday 2020 Delivering excellent customer experiences during Black Friday 2020 is probably one of the most important things that you will try to get right to end this year.

2020-11-19T10:29:58-05:00By |Blog, Editor's Pick|

[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights

[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights This Black Friday is like no other. And so it's appropriate that this Black Friday Survival Guide for 2020 is like

2020-11-19T15:50:30-05:00By |Blog, Editor's Pick, Guides, News, Quick Tips, TV|

Let Your Customers Lick the Beaters

The symbolism is instructive for the power of involving the customers as a true co-creator of an experience. Customers care when they share, particularly if sharing is invited, not expected; when positioned as an adventure, not as an encumbrance or guilt trip. Here is how it works.
2020-10-12T10:28:13-04:00By |Blog, Customers, Editor's Pick, Employees|
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