Improving Your Customer Experience Management Ecosystem
Midday CX Spark on Customer Service Weekly TV with Diane Magers
In this Midday CX Spark with Customer Service Weekly Senior Contributor Diane Magers (See Our Amazing List of Contributors), we explain and discuss the pivots and changes you need to make in your Customer Experience Management Ecosystem. As Diane explains what you need to do and how to do it, she reminds us of some vital elements that contribute to your customers experiencing how you are developing a sustainable customer experience. How do you need to pivot, what’s the difference between the frontline and supporting roles and the executive impact.
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Jim Rembach is the Editor in Chief of the Customer Service Weekly and it’s Podcast host. He is President of CX Global Media and the creator of the Call Center Coach Virtual Leaders Academy. As the host of the Fast Leader Show Podcast, he has interviewed hundreds of experts, authors, academics, researchers, and practitioners on various angles, viewpoints, and perspectives for improving the customer experience. He has held positions in retail operations, contact centers, customer support, customer success, sales, and measured the customer experience. He is a certified Emotional Intelligence practitioner, Employee Retention Specialist, and recipient of numerous industry awards.