National Customer Service Week was established by the International Customer Service Association (ICSA).
Presidential Proclamation 6485 declares the first full week of October as National Customer Service Week to be celebrated annually.
ICSA is Acquired
The Professional Association for Customer Engagement (PACE) acquires the International Customer Service Association (ICSA).
PACE engages with CX Global Media to help to promote the industry and build a member community around the purpose of National Customer Service Week.
Where We are Going
National Customer Service Week (NCSW) has far-reaching effects in October and throughout the year. We will amplify the spirit and intent of NCSW by helping to grow a stronger community and contact center industry performance by highlighting excellent customer experience delivery and the professionals and solutions that are enabling it. We commit to the purpose of helping all those with the passion and purpose of igniting CX Celebration all year. Join us.
Join the Community of CX Igniters
Learn and grow with like-minded purpose-driven professionals to ignite CX celebration all year long. We have free memberships available providing you access to insights, experts, solutions, and tools. Learn more.