Doug Woodard – Capital One: Developing a Healthy Financial Relationship with Your Customers | Episode 001

Show Description

Customer Service is all about connecting with customers and solving their needs on an emotional and functional level. In this episode of the Customer Service Weekly podcast, Doug Woodard, SVP, of U.S. Card for Capital One shares how they Ignite CX Celebration all year long and how his team and agents develop a healthy financial relationship with their customers.

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You can also watch the video here: https://customerserviceweekly.org/tv-doug-woodard