Gordon Schleffer – Magellan Health: Providing Great Customer Care in Healthcare | Episode 003

Show Description

The contact center industry in healthcare was originally focused solely on costs. However, in our day and time, with all the customer satisfaction, people are more loyal to companies that are able to serve them better. In this episode of the Customer Service Weekly podcast, let us Ignite CX Celebration as we hear Gordon Schleffer, VP of Customer Care of Magellan Health, share his passion in the importance of caller engagement and the caller experience.

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You can also watch the video here: https://customerserviceweekly.org/tv-gordon-schleffer