Lisa Oswald – Travelzoo: Navigating Through Tough Times in the Travel Industry | Episode 002

Show Description

When the pandemic hit and international travel came to a halt, Travelzoo faced its most difficult and trying times. People were afraid of travelling and were required to stay at home. Despite the fearful conversations people were having, Lisa Oswald, SVP, of Global Customer Service for Travelzoo shares how she and her team became the voice of calm and reassurance for the anxious traveler. Listen to this episode of the Customer Service Weekly Podcast as we Ignite CX Celebration through stories of resilience, empathy, and commitment to caring.

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You can also watch the video here: https://customerserviceweekly.org/tv-lisa-oswald