Philip Bennett – Empire Today: Building a Strong Relationship with the Customer | Episode 005

Show Description

Despite the remote work arrangements brought about by the pandemic, working together effectively to serve the customer still requires the agents to be in close proximity to each other. It is important to keep everyone engaged and mentally healthy in spite of the major changes happening in our world today. In this episode of the Customer Service Weekly podcast, Philip Bennett, Manager, Customer Service Operations at Empire Today , LLC, shares how he and Empire Today work together to deliver those services and how they celebrate Customer Service week and Ignite CX Celebration all year long.


Balto: Increase conversions, deliver a world-class customer experience, and decrease ramp time. Balto is the #1 Real-Time Guidance for contact centers. You need to see this in action. Go watch the video

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