Customer Service Weekly is powered by PACE (Professional Association of Customer Engagement) through an acquisition of the ICSA (Internal Customer Service Association) in 2020.
In 1992, President George H. Bush, via Presidential Proclamation #6485, proclaimed the first full business week of each October to be National Customer Service Week!
According to John Kressaty, who served as President of the ICSA during these efforts, National Customer Service Week activities have far-reaching effects in October and throughout the year. “There are two main purposes of National Customer Service Week,” says Kressaty. “It lets you recognize the job that your customer service professionals do 52 weeks a year. The other purpose is to get the message across a wide range of business, government, and industry that customer service is very important along with bottom-line profit in running a business,” explains Kressaty.
It is this foresight that the Customer Service Weekly and these partners commit to upholding.